At Aveintrix, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, refunds, replacements, and exchanges may be requested.
Contact Information
Aveintrix
3340 Eagle Rock Blvd
Los Angeles, CA 90065, USA
Email: support@aveintrix.com
Phone: (899) 811-2337
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging whenever possible
- Include all accessories, manuals, and components originally received
- Not be damaged due to misuse, neglect, improper handling, or unauthorized modifications
Proof of purchase may be required to process any return request.
Non-Returnable Items
The following items may not be eligible for return unless they arrive damaged or defective:
- Personalized or custom-made products
- Perishable goods
- Intimate or sanitary products
- Gift cards
- Downloadable software or digital products
- Clearance, final sale, or liquidation items
- Items specifically marked as non-returnable
Return Authorization
Before returning any item, customers must contact us at support@aveintrix.com to request return authorization.
Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered under applicable consumer protection laws, customers are responsible for return shipping costs.
Original shipping fees are non-refundable unless the return is due to our error.
We recommend using a trackable shipping method, as Aveintrix is not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what was ordered, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Photographs showing the item and any damage
Upon verification, we may offer a replacement, exchange, store credit, or refund at our discretion.
Refunds
Once a returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used during purchase.
Refund processing times may vary depending on your payment provider but typically take 5–10 business days after approval.
Partial Refunds
Partial refunds may be granted in situations including but not limited to:
- Items returned with missing parts or accessories
- Products showing signs of use beyond reasonable inspection
- Items returned damaged for reasons not caused by Aveintrix
- Returns submitted outside the standard return window where permitted
Exchanges
If you would like to exchange an item, please contact our customer support team.
Exchanges are subject to product availability and approval.
Order Cancellations
Orders may be canceled before they enter processing or fulfillment.
Once an order has been processed or shipped, cancellation requests may not be possible. In such cases, customers may request a return after receiving the order in accordance with this policy.
Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.
We are committed to working with customers to resolve concerns promptly and fairly.
Refused Deliveries
Orders refused by the customer or returned due to an incorrect address provided by the customer may be subject to return shipping fees, carrier fees, and restocking charges where permitted by law.
Any applicable charges may be deducted from the refund amount.
Limitation of Liability
Aveintrix reserves the right to deny returns, refunds, or exchanges that do not meet the requirements outlined in this policy or where fraud, abuse, or misuse is suspected.
Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Changes become effective immediately upon posting on our website.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
Aveintrix
3340 Eagle Rock Blvd
Los Angeles, CA 90065, USA
Email: support@aveintrix.com
Phone: (899) 811-2337
We appreciate your business and thank you for shopping with Aveintrix.