Thank you for shopping with Aveintrix. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.
Contact Information
Aveintrix
3340 Eagle Rock Blvd
Los Angeles, CA 90065, USA
Email: support@aveintrix.com
Phone: (899) 811-2337
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, processing times may be extended.
If there is a significant delay in processing your order, we will contact you via email.
Shipping Time
Estimated delivery times vary depending on the destination and shipping method selected.
Typical delivery estimates are:
- United States: 5–15 business days
- Canada: 7–20 business days
- International Orders: 10–30 business days
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping charges are calculated and displayed at checkout before you complete your purchase.
From time to time, Aveintrix may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Please allow up to 72 hours for tracking information to become active after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of purchase.
Aveintrix is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete shipping addresses provided by customers.
If you discover an error in your shipping information, please contact us immediately at support@aveintrix.com.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, import fees, and other charges imposed by the destination country are the responsibility of the customer.
Aveintrix has no control over these charges and cannot predict their amount.
Delayed Deliveries
While we strive to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our control, including:
- Carrier disruptions
- Customs inspections
- Severe weather conditions
- Natural disasters
- Public holidays
- Supply chain interruptions
- Government restrictions
Aveintrix is not liable for delays caused by third-party shipping carriers or circumstances outside our control.
Lost or Stolen Packages
If tracking information indicates that a package has been delivered but you have not received it, please:
- Verify the shipping address used for the order.
- Check with household members, neighbors, or building management.
- Contact the shipping carrier directly.
Aveintrix is not responsible for packages lost or stolen after they have been marked as delivered by the carrier.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the damaged item and packaging
We will review the situation and work toward an appropriate resolution.
Multiple Shipments
To ensure faster delivery, some orders may be shipped in multiple packages. If this occurs, you may receive separate tracking numbers and shipments at different times.
Shipping Restrictions
Certain products may be subject to shipping restrictions based on destination, local regulations, or carrier limitations.
We reserve the right to cancel orders that cannot legally or practically be shipped to the requested destination.
Order Cancellation
Orders may only be canceled before they have been processed for shipment.
Once an order has entered the fulfillment or shipping process, cancellation requests may no longer be possible.
Changes to This Shipping Policy
Aveintrix reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective immediately upon posting on our website.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Aveintrix
3340 Eagle Rock Blvd
Los Angeles, CA 90065, USA
Email: support@aveintrix.com
Phone: (899) 811-2337